The Living Direct Network
0% APR Financing
Choose Affirm at checkout and pay over 3 or 6 months with rates as low as 0% APR.* Offer expires August 30th
While you may reach out to us 24 hours a day, 7 days a week, our customer service and product expert teams are normally in from 8am to 5pm CST Monday through Friday. If we are not available to take your call please leave a message or e-mail us, and we promise to contact you within 1 business day.
For additional information or to place an order, request order status or report a problem with your shipment, please call or email us using the contact details provided below.
Email: Send us an email
Product Support & Warranty Service
For all product related support or to request service for EdgeStar, Koldfront and Avallon products, please visit us at EdgeStar Service.
Need to make a return? Please call us to get an RMA or read our return and refund policy.
General Contact Information:
Note: returns are not accepted at this address.
Living Direct, Inc.
500 N. Capital of Texas Hwy
Austin, Texas 78746
Directions & Area Map
Distribution & Returns Center:
8606 Wall St.
Austin, Texas 78754
Directions & Area Map
Award Winning Services
Become a Vendor
Join Affiliate Program
Price Match Guarantee
Returns & Refund Policy
Terms & Conditions
Have a Question? Call 1-800-297-6076
We Give You More
Get free standard shipping on thousands of designated products across our site. Some items, like very large and heavy products, do not qualify at this time.
30 Day Returns
Just give us a call to return your item. Most items can be returned up to 30 days from the purchase date. For specific details please read our return policy.
17 Years of Service
We have been providing excellent customer service since 1999, from 24x7 phone support, a world-class website and learning center, and faster home delivery.
Helpful Product Experts
Talk or chat with one of our friendly Austin, TX experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute.
We are competitively priced everyday but if you do find a better deal at another authorized dealer let us know. For more details, see price match policy.