The Living Direct Network
Total Shipping Time For Orders
- Once you place an order, we must process it and contact the shipping company to pick up the order from one of our warehouses.
- Once the shipping company picks up the order, they must deliver it.
Almost all of our items ship with ground service, the economical shipping option.
Time To Ship
We list the average time it takes products to ship from our warehouse on every product. Some products do ship more quickly than others, due to order volume, inventory status, and the efficiency of the warehouse shipping the product.
Our estimations of inventory status and "Times to Ship" are as fair and accurate as possible. Occasionally, a product might go out of stock.In these cases, you will be contacted with your options.
Time In Transit
All items, unless otherwise noted, ship with ground service - the most economical option. Some of our smaller products ship via UPS or FedEx. Most larger appliances ship via a truckline. Every product on the site notes which method is used to ship it. From the date of shipment, ground service rarely takes more than 5-7 business days to reach its destination. Ground shipment can be faster than that if the point of shipment and point of delivery are geographically close together.
Expedited delivery is available on select products that ship via UPS or Fedex. If you would like expedited delivery, please select that option at checkout, if offered. If you are not offered the option for expedited shipping, that option is not available on that product.
Please note that we must still process your expedited order through our system, so an expedited order may still take several days to process before it ships from our warehouse.
If you have any questions, please call us toll free at 1-866-975-4846
You may be contacted by a customer service representative to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay on your delivery, double check all information you enter during checkout.
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Have a Question? Call 1-800-297-6076
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Get free standard shipping on thousands of designated products across our site. Some items, like very large and heavy products, do not qualify at this time.
60 Day Returns
Just give us a call to return your item. Most items can be returned up to 60 days from the purchase date. For specific details please read our return policy.
16 Years of Service
We have been providing excellent customer service since 1999, from 24x7 phone support, a world-class website and learning center, and faster home delivery.
Helpful Product Experts
Talk or chat with one of our friendly Austin, TX experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute.
We are competitively priced everyday but if you do find a better deal at another authorized dealer let us know. For more details, see price match policy.