This free return promotion applies to specially marked portable air conditioner models that ship out via UPS or FedEx ground. Upon product arrival, items are eligible for free returns within a seven (7) day time period. You must request a return RA from our customer service department within seven (7) days of product arrival. Returned products must be in new, fully functional, and undamaged condition. Products must include the original box (including over boxing,) packing materials, manuals, and accessories. Once the item is received back into our warehouse credit will be issued back to the original payment source within 2 weeks. *Open box clearance items, refurbished items, and remanufactured items are not eligible for any type of buyer's remorse return. If you have any questions, feel free to reach us at 1.866.97.LIVING, M-F, 8am to 5pm CST.