If you are not fully satisfied with your purchase, you may return it to us within the first 30 days after delivery. All we ask is that the order be returned to us in its original packaging and condition with all included accessories and materials. To obtain a return merchandise authorization number (RMA), please contact one of our customer service experts Monday through Friday 8 a.m. to 5 p.m. at 1-866-975-4846.
Due to seasonality and function, some of our products have unique return restrictions:
- Portable air conditioners, portable air coolers, and heaters are only eligible for return within the first 15 days after delivery.
- Only new, unopened water heaters are eligible for return. Customers will receive a 75% refund, minus shipping costs, for all returned water heaters.
- For safety reasons, all gasoline and oil must be removed prior to returning any fuel powered products. If gasoline or oil is not removed, your return may not be accepted.
Shipping and handling costs are not refundable and the customer is responsible for the cost of the return shipping.
Returns related to orders that included "free shipping" or a shipping charge less than $10.00 will be refunded 85% of the product cost in order to cover original shipping fees. All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product.
We fully insure all of our shipments and if a delivery is damaged, we will gladly replace the product or give you a refund for the full amount of the merchandise. Sometimes damage from shipment may not be visible, so it is very important that you carefully check for internal and external damage. You should immediately inspect the order upon delivery and notify us of any damage within 48 hours of delivery (excluding holidays and weekends) at 1-866-975-4846.
Once we are contacted, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure that the product is in its original packaging, with all manuals, parts and accessories. Please note that the shipping companies operating on our behalf will only make one attempt at pick-up. Thereafter, any subsequent pick-ups may be at the expense of the customer. Once we have received the damaged unit back at our warehouse, we will immediately ship the replacement product or issue a full refund.
Unfortunately, not all products go through our warehouse, some are shipped directly from the manufacturer, and therefore it is possible a defective product could be shipped. If you receive a defective product, you will need to contact the manufacturer. All warranty service for customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call us at 1-866-975-4846.
We will not replace or exchange defective products that fall under the manufacturer's warranty coverage. All warranty service for original customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer of the product you purchased. If you cannot locate the number, please call us at 1-866-975-4846.