Customer Support

Contact Information

While you may reach out to us 24 hours a day, 7 days a week, our customer service and product expert teams are normally in from 6am-4pm PDT Monday through Friday, 7am-4pm PDT Saturday & Sunday. If we are not available to take your call please leave a message or e-mail us, and we promise to contact you within 1 business day.

Sales Support

For additional information or to place an order, request order status or report a problem with your shipment, please call or email us using the contact details provided below. 

Phone: 1-800-297-6076 or Live Chat

Email: Send us an email

Product Support & Warranty Service

For all product related support or to request service for EdgeStar, Koldfront and Avallon products, please visit us at EdgeStar Service

Need to make a return? Please call us to get an RMA or read our return and refund policy

General Contact Information:

Corporate Headquarters:

Note: returns are not accepted at this address.

Living Direct, Inc.

500 N. Capital of Texas Hwy

Building 5

Austin, Texas 78746

Distribution & Returns Center:

8606 Wall St.

Suite 1800

Austin, Texas 78754



We Give You More: Better Prices. Better Selection. Better Service.

Free Shipping

Free standard shipping on 1,000's of items.

30 Day Returns

Return items 30 days from purchase. Details ▸

17 Years of Service

Owned and Operated in America since 1999.