The Living Direct Network utilizes several different ship methods that are detailed below. On each product page of our web site you may locate the shipping method for a particular product as well as the details of its ship method by viewing the "Shipping and Delivery Information" box located directly underneath the product description.
Please note that you will receive an email with a tracking number after your order has shipped. To track an order, either log into Your Account or Contact Us.
This ship method uses either UPS or Federal Express Standard Ground ship method. Delivery times related to these ship methods are usually between 3 and 5 business days once the product leaves the warehouse. We can usually arrange for expedited Next Day, Second Day, or Three Day shipping for products with this ship method - just give us a call or select expedited shipping, if offered, when you are checking out.You will know what the expedited shipping cost will be before the order is processed.
This is a Standard Freight-Line delivery with curbside service. Freight line items will be delivered to the front of your home or business. If you require inside delivery you will need to select the premium shipping method, if offered, during the checkout process or contact our customer service department for assistance. (*Premium delivery details provided on this page) All freight line deliveries require a signature and will occur weekdays during business hours. The freight line company will call to schedule a delivery appointment.
Premium Freight Line
This is a Premium "White Glove" shipping service that we offer for many of the freight line related items on our site. You will see this shipping method as an option during the checkout process if premium delivery is available for that particular item. This service includes two person delivery, inside threshold with a maximum of two flights of external stairs to reach threshold door. If any piece weighs more than 300lbs or greater or pieces weigh more than 400lbs, shipment will only be available for delivery to the First Dry Area or Garage. Service does not include unpacking or installation of items. As with all deliveries please retain all original boxes and packaging.
If you have any questions regarding the various shipping methods offered please contact our customer service department at: 1-800-297-6076, 6am-4pm PDT Monday through Friday, 7am-4pm PDT Saturday & Sunday.
We employ all means available to us in order to ensure the products that we ship arrive to our customers in the best condition possible but occasionally an item will sustain shipping damage during transit If you receive a damaged product delivered by Federal Express or UPS, please report the damage to our customer service department within 2 business days. (Excluding weekends and holidays) For Freight line and Premium Freight deliveries we ask that you inspect the product upon arrival. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and contact us immediately. Please report refused deliveries to our customer service department so they may arrange a replacement item for you.
If you do sign for a product with concealed damage please report the damage to our customer service department within 48 hours* of receipt so that we may arrange for the item to be picked up and replaced. Excluding holidays and weekends)
PLEASE NOTE that this policy applies to all products except Kwikool brand commercial portable air conditioners. Kwikool brand commercial portable air conditioners must be thoroughly inspected upon delivery and all freight damage must be notated on the delivery slip.
At this time, the Living Direct Network only ships to the Contiguous United States. We do not ship to P.O. boxes, APO's or FPO's under any circumstances.
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